Refund policy

• —You can cancel within 1 hour of placing the order, before the brand starts processing it. Email info@ruyte.com or call 0344 9635383 with your order number.
• —A cancelled order is refunded in full to the original payment method.
• —After that time, or once the parcel is dispatched, cancellation is not guaranteed. The returns and exchange policy applies instead, or you can refuse the parcel.
• —Ruyte can also cancel before accepting an order, for example for unavailable stock, a failed payment, suspected fraud, an obvious pricing error or a shipping restriction. You are told, and anything already charged is reversed or refunded.

• —Once a return is received, inspected and approved, Ruyte normally submits the refund within 5 business days.
• —Your bank or card issuer can then take another 5 to 15 business days to show it.
• —Refunds go back to the original payment method, in the original payment currency. Bank exchange rates or fees can change the amount you see in your local currency.
• —Being approved to send an item back is not final approval of the refund. A late, untracked, incomplete or worse-condition return can be refused or reduced where the law allows.

The remedy is decided case by case after review and inspection. It can be a refund to the original payment method, a replacement, an exchange or Ruyte store credit.

Store credit never expires. It can replace a refund that the law requires only if you agree to it.

• —Original delivery and handling charges, cash-on-delivery fees and carrier charges are not normally refunded for a change-of-mind return.
• —Duties and taxes paid to a government or broker are not automatically refunded. Ruyte gives you the order records so you can claim them from the authority.
• —If international customs clearance fails because you refused the parcel or missed the deadline, recoverable delivery, brokerage and storage costs can be deducted from a refund. If the cause is a seller or Ruyte paperwork error, Ruyte bears the reasonable costs.
• —Promo discounts are split across the items. A partial return refunds only what you paid for those items after their share of the discount.
• —Points earned on returned items may be reversed. Points you redeemed are restored where appropriate.

• —Report a wrong, damaged, counterfeit, unsafe or misdescribed item within 5 calendar days of delivery.
• —You then get the remedy required by the order terms and the law, and reasonable return shipping is reimbursed where required.
• —Your legal rights are never limited by this policy.

Change-of-mind returns are not accepted for pre-loved items, worn or washed items, items with tags removed, bridal or made-to-order items, Final Sale items, gift cards or international change-of-mind orders. The full list and the return window are on the returns and exchange policy.