Shipping & delivery policy

• —Within Pakistan: about 5 to 8 days.
• —International orders: about 10 to 14 days.
• —These are estimates for in-stock items, counted from the day your order is placed, and they include the brand’s preparation time and the carrier’s transit. Bridal and made-to-order pieces take longer: the brand’s preparation time, in business days, is shown on the product page, in your cart and at checkout, and is added before dispatch.
• —Customs clearance, public holidays, weather and carrier delays can add time. The delivery service and charge for your address are shown at checkout before you pay.

You can cancel an order within 1 hour of placing it, before the brand starts processing it. To cancel, email info@ruyte.com or call 0344 9635383 straight away with your order number. A cancelled order is refunded in full to the original payment method (see the returns policy for refund timing).

After that hour the brand has started preparing your order, so we cannot promise a cancellation. Once a parcel has been dispatched it can no longer be cancelled; you can instead refuse it or return it under the returns and exchange policy.

• —Processing: payment, inventory and order checks before acceptance.
• —Production: time needed for made-to-order, custom or unfinished products.
• —Dispatch: the parcel is handed to the carrier.
• —Delivery: the carrier transports the parcel after dispatch. Timing varies by product, destination, seller and carrier; a delivery date is not guaranteed unless Ruyte expressly agrees otherwise in writing.

Shipping is not automatically free. The available method and mandatory charge are shown at checkout before payment. A qualifying promotion may reduce that charge only when checkout applies it.

A multi-brand order can have several processing windows, parcels, carriers, tracking numbers, charges and delivery dates. One delayed parcel does not necessarily delay or cancel the rest of the order.

Check the recipient name, complete address, phone and any access instructions before submitting checkout. A carrier may contact you to arrange delivery, customs clearance or collection. Contact support immediately if you notice an error; an accepted order may already be too far into fulfilment to redirect.

Tracking, recipient signature, access scan, delivery photograph, GPS record and carrier investigation may all be considered. None is automatically conclusive where credible contrary evidence exists. Ruyte will review the address, carrier records, customer statement and relevant seller evidence before deciding a lost or stolen-package claim.

Report a parcel that is materially late, delivered to the wrong place, missing or visibly damaged through the relevant order. Keep the packaging and provide photographs where applicable. Ruyte will coordinate with the seller and carrier and provide the remedy required by the accepted order terms and applicable law.