Help Centre

Once your order ships, you'll receive a shipping confirmation email with a tracking number and a direct link to track your parcel. You can also view all orders and tracking info in My Account → Orders. Most orders ship within 1–3 business days of purchase.

Orders can be cancelled within 1 hour of placement, before the brand begins processing. After that window, we're unable to guarantee cancellations. To request a cancellation, email info@ruyte.com or call 0344 9635383 immediately with your order number. We cannot change the items in an existing order — you'd need to cancel and reorder.

Each brand fulfils from its own origin, so one order may have multiple parcels, tracking numbers, delivery dates and carriers. Checkout shows the shipping charge before payment; parcels from different origin countries are priced separately.

Delivery usually takes about 5 to 8 days within Pakistan and 10 to 14 days for international orders (in-stock items, counted from the day you order). That includes the brand's preparation period plus carrier transit. For bridal and made-to-order products, the brand sets the preparation time for each item in business days, and it starts after payment is confirmed. You see it on the product page, in your cart, at checkout and in your order email. The courier is booked only once the brand has finished the piece and marks it ready for pickup, and then your tracking appears in your orders. It is an estimate, not a guaranteed delivery date; checkout then shows the available delivery service for your address.

Shipping is not automatically free. The exact charge is calculated before payment from the seller origin, destination, parcel grouping and selected speed. A valid promotion may reduce eligible local shipping only when checkout explicitly applies it.

Yes. Ruyte delivers to Pakistan, Canada, the United States, the United Kingdom, the United Arab Emirates, Saudi Arabia, Qatar, Australia, Kuwait, Oman and Bahrain. India is browsable but is not yet a delivery destination. Your destination is validated before payment. Prices can display in PKR, CAD, USD, GBP, SAR or AED; a delivery country may use USD when its local currency is not yet supported.

Each brand ships with a trusted courier — typically TCS, Leopards or a similar local courier. The carrier will be shown on your tracking information once your order ships. All shipments include tracking.

This depends on the courier used by each brand. Couriers such as TCS and Leopards generally cannot deliver to PO boxes. We recommend providing a physical address at checkout to ensure delivery.

The standard request window is configurable and currently defaults to 15 days after confirmed delivery. Eligible items must ordinarily be unworn, unwashed, unaltered, complete with tags and applicable packaging, and authorised before shipment. Bridal, customised, pre-loved, used, clearance and Final Sale products have no ordinary change-of-mind return, but protected rights for wrong, damaged, unsafe, counterfeit, missing or materially misdescribed goods remain available.

Go to My Account → Exchanges → Request exchange, or open the order and select Request exchange. Do not send anything until it is authorised and the correct return address for each brand parcel is shown. Change-of-mind tracked return shipping is paid by the customer. For a confirmed Ruyte or seller error, Ruyte supplies a label or reimburses reasonable authorised shipping. While a claim is under review, neither outcome is promised.

After an authorised return is received and inspected, the remedy is decided case by case. Ruyte may issue a non-expiring store credit, approve a replacement or exchange, or refund the original payment method where appropriate or legally required. Return-related store credit appears in My Account → Credits & Rewards and does not expire.

When a monetary refund is required or approved, Ruyte submits it to the original payment method in the original settlement currency. Provider processing is normally initiated within 5 business days after approval; your bank may take an additional 5–15 business days. Bank exchange rates and fees can make the statement amount look different.

Report a wrong, damaged, defective, unsafe, counterfeit, missing or materially misdescribed item within the currently stated five-day reporting period with your order number and available evidence. For international deliveries, an unboxing video is recommended but is not mandatory; photographs are accepted. Once seller or Ruyte responsibility is confirmed, reasonable authorised return shipping is supplied or reimbursed and the appropriate protected remedy is provided.

Purchase rewards are anchored to Pakistani rupees across every supported currency. At the current standard, you earn 1 point per Rs.100 equivalent of eligible paid product value—approximately 1% back. One point is worth Rs.1 when converted to store credit; checkout converts that PKR value into the order currency using the server's applicable rate. Current earning and redemption terms appear in My Account → Rewards.

Click the heart icon on any product card or product page to add it to your Wishlist. View all wishlisted items in My Account → Wishlist. If a wishlisted item drops in price, we'll notify you by email.

Yes — you can save multiple addresses in My Account → Addresses and choose between them at checkout. You can set a default address that will be pre-selected at checkout.

You can request account deletion from My Account → Settings → Delete account. Note: if you have active orders in progress, you'll need to wait for them to be delivered first. Your order history is retained for legal and tax purposes, but your personal information will be anonymised.

Ruyte reviews the applicant's legal identity, authority to sell, catalogue fit, product information, operational readiness and available authenticity or compliance evidence. Approval is a marketplace decision—not a government certification or guarantee—and listings remain subject to review, reports and removal.

Every brand on Ruyte is manually reviewed and approved by our team. Products come from Pakistani and South Asian brands — all are curated for quality and authenticity. We do not allow grey market, counterfeit, or unverified dropshipping products.

Yes — Ruyte is a marketplace. Each brand stores and ships their own inventory directly to you. Ruyte handles the payment and order coordination; brands handle fulfilment. This is why orders from multiple brands arrive in separate shipments.

Ruyte accepts secure credit and debit card payments worldwide. For orders in Pakistan you can also pay with your JazzCash mobile wallet, and cash on delivery may appear for eligible Pakistan-only orders (it is never available for bridal products). If any item makes the cart ineligible for cash on delivery, checkout asks you to pay online instead. Only the methods shown at checkout for your order are available.

Yes. Card information is entered into secure payment-provider fields and is never stored by Ruyte. The provider verifies the payment before Ruyte confirms an order.

Yes — enter your promo code in the cart before proceeding to checkout. The discount will be applied automatically. Promo codes are case-insensitive and cannot be combined with other codes. Trade-in store credits are applied using the same promo code field.

Products keep a base currency set by the brand. Customers can view converted prices in PKR, CAD, USD, GBP, SAR or AED. Before payment, checkout shows the exact settlement currency and amount charged. Brand payouts use the payout currency agreed during onboarding.

Open the payment recovery screen and wait for Ruyte to verify Safepay's server status. It tells you whether you were charged, when stock and credits expire, and whether the same order can be retried. Retry the same order while it is reserved; do not create a duplicate order.

Submit the application at ruyte.com/apply with your legal business details, catalogue, selling countries, fulfilment capability and brand information. There is no application fee. Global brands may apply, but each approved seller must satisfy the registration, tax, product, export and consumer-law requirements that apply to its operations.

Ruyte charges a 20% commission on each sale. This covers payment processing, platform fees, and customer support. There are no monthly fees, listing fees, or setup costs. You only pay when you sell.

Eligible brand earnings are paid monthly after the settlement period. Ruyte confirms the available payout method during onboarding. You can view pending earnings and payout history in Brand Dashboard → Payouts.

A customer submits an eligible item and photos for review. Approval and any estimated credit remain subject to physical inspection. After valid ownership transfer and inspection, authorised Ruyte or brand staff may list a suitable item as pre-loved on the brand’s behalf (the item then belongs to that brand, which funds the store credit), edit its listing, and use both original product images and customer-submitted condition photos. Store credit is separate from reward points and is issued only at the confirmed stage. Resale is currently available in Pakistan only.