01
Promotion eligibility
Each promotion can specify participating products, brands, countries, minimum spend, use limits and start/end time with timezone. Unless stated otherwise, one promo code applies per order and shipping, duties and taxes do not count toward a minimum spend.
02
Stacking and adjustments
Rewards, influencer codes and other promotions stack only when checkout allows it. Offers are not applied retroactively after purchase. Ruyte may correct a technical error or stop fraudulent or abusive use, while honouring accepted orders except where cancellation is legally permitted.
03
Returns
A return recalculates order eligibility. The refunded cash amount excludes the proportional discount; earned points may be reversed and redeemed points restored where appropriate. If keeping other items causes a minimum-spend condition to fail, the discount may be recalculated fairly across the order.
04
Store credit
Credit is tied to the account and brand shown when issued, is non-transferable unless stated, and cannot replace a legally required monetary refund without agreement. Expiration, if any, is displayed when issued and remains subject to gift-card and consumer-protection law. Contact support before closing an account with an unused balance.